Shipping policy

Shipping Policy

Thank you for shopping with Ruby Drops Co. Please read our shipping policy carefully before placing your order.

Processing Time

All orders are processed within 3–5 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email with tracking details once your order has been dispatched.

Domestic Shipping (Australia)

We offer flat-rate standard shipping within Australia for $8 AUD per order. Orders of $100 AUD or more qualify for free standard shipping.

Estimated standard delivery time is 5–7 business days after dispatch. Delivery timeframes are estimates and may vary due to carrier delays or circumstances outside our control.

Order Tracking

Once your order has been dispatched, you will receive an email with your tracking number. You can use this to track your parcel through the carrier's website.

Incorrect Address

Please ensure your shipping address is correct at the time of placing your order. Ruby Drops Co. is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, please contact us immediately at rubydropsco@gmail.com and we will do our best to assist before dispatch.

Lost or Damaged Parcels

If your order arrives damaged or is lost in transit, please contact us at rubydropsco@gmail.com within 7 days of the expected delivery date. We will work with you to resolve the issue as quickly as possible.

Contact Us

For any shipping-related enquiries, please reach out to us at:

Ruby Drops Co.
rubydropsco@gmail.com
Olive Street, Reservoir VIC 3073, Australia